Can you store my luggage before check-in or after check-out?
Luggage before check-in or after check-out can be stored at the front desk.
Can I send a parcel from the hotel?
Shipping is available within Japan only. Delivery arrangements can be made at the shop, and shipping boxes are available for purchase.
Is there a luggage delivery service between the hotel and airport?
There is no luggage delivery service to the airport.
If I send my luggage to the hotel in advance, will you hold it?
We will hold it until your arrival. Please enter the following on the courier slip:
① Guest's name ② Date of stay
Please bring the slip copy on the day of arrival.
【Address】 〒061-2302 3-192 Higashi, Jozankei Onsen, Minami-ku, Sapporo, Hokkaido Jozankei Tsuruga Resort Spa MORI NO UTA TEL: 011-598-2671
Can my companion check in first?
Yes, your companion can check in first. Please provide the booking name.
Until what time can I check in?
If you will be arriving after 19:00 on the day of stay, please contact us. Without notice, the reservation may be cancelled.
Is there anything I need at check-in?
For international guests visiting from overseas, please present your passport at check-in and complete the required information as instructed by the hotel.
Please tell me about check-in.
Check-in is at 15:00. ※Cottages with open-air baths only: 14:00.
Please tell me about check-out.
Check-out is at 10:00. ※Cottages with open-air baths and Deluxe Twin Rooms with Bedrock Sauna: 11:00.
Can I check out early or shorten my stay?
Front desk staff are on duty 24 hours on the 1st floor, so early morning and late night check-outs are also accepted. Shortening your stay may incur cancellation fees. Please inquire at the front desk for details.
Please tell me about extending check-out or extending the stay.
【About Late Check-Out】 Late check-out is available up to 1 hour. An additional fee of ¥1,100 per hour per adult applies.
【About Extending Your Stay】 If you wish to extend your stay, please contact the front desk in advance regarding fees.
Are there amenities or rental items for children?
Baby bed, bed guard, baby bath, baby soap, diaper trash can, etc. are available. Quantities are limited, so please reserve in advance.
Are baby supplies (milk, baby food, diapers, etc.) sold?
The gift shop does not handle baby supplies. Please bring your own.
Can baby bottles be sterilized?
Special sterilization of baby bottles is not available. Microwave warming is possible, so please contact the front desk.
Please tell me about children's accommodation.
Children's Rates <All tax-included>
<For Japanese Set Meal> 【Elementary School Children】Same meal and futon as adults: 70% of adult rate (counted in adult rate and room capacity) Younger children follow the <Buffet> pricing below
<For Buffet> 【Elementary School Children】Same meal and futon as adults: ¥4,400 (counted in room capacity) 【Children】Ages 2–6 (with meal & futon): ¥4,400 (counted in room capacity) 【Children】Ages 2–6 (meal only): ¥3,300 【Children】Age 1 (futon only): ¥2,200 (counted in room capacity) 【Children】Age 1 (no meal, no futon): ¥1,100 ※For stays of 2 or more, when there is 1 adult + 1 child, the child rate will be the same as the adult rate.
Can I borrow a stroller?
We regret that stroller rental is not available.
Can I change my accommodation plan?
Availability depends on the accommodation plan. If you wish to change your plan, please contact us in advance. Please note that additional charges may apply depending on the change.
Please tell me about coupons and discounts.
Guests who book through the official website can enjoy exclusive online rates. In addition, guests who join our WEB membership program and complete their reservation can receive special member-only rates.
You do not need to leave it, but if you are concerned about losing it, the front desk can hold it for you.
What should I do in case of sudden illness?
Please ask the front desk for emergency arrangements such as a hospital.
Please tell me about emergency evacuation.
There is an evacuation map on the door of the guest room. Please use the emergency stairs to evacuate to the 1st floor. The evacuation site may change depending on the situation, so please follow staff instructions.
Can foreign languages be understood?
Our hotel has staff who speak English and Chinese.
Please tell me about compensation for losing the room key.
If you lose the room key, key replacement is required and a fee of ¥5,500 will be charged.
Can non-guests enter guest rooms, and where can visitors meet?
We regret that, for moral, security and fire prevention reasons, non-guests are not permitted to enter the guest rooms or guest room floors. Please meet your visitors in the lobby.
Can I go outside the room in hotel wear (yukata) and indoor slippers?
You can move around in hotel wear and slippers.
Please tell me about lost items.
If you have lost any belongings, please contact the hotel and we will assist in checking for them. If found, the items can be sent by cash-on-delivery courier service within Japan only. Lost items will be kept for up to three months.
Can I stay alone?
Solo travelers are also welcome at our hotel, and special accommodation plans for single guests are available.
Is there a curfew?
There is no curfew.
Can minors stay by themselves?
Minors may stay by themselves. However, in that case, they must submit a consent form.
Please tell me about consecutive stays and long-term stays.
There is no discount for consecutive stays.
Please tell me about credit card use and advance card payment.
Major credit cards including VISA, JCB, MASTER, AMEX are accepted.
Is a deposit or pre-payment required?
Pre-payment may be required for same-day reservations and similar cases.
Can electronic money be used?
We regret that electronic money cannot be used.
Are taxes and service charges included in the accommodation rate?
In principle, the accommodation fee includes service charges, consumption tax, and other applicable fees. However, bath tax and accommodation tax must be paid separately at the hotel.
Can QR/barcode payment or carrier payment be used?
We regret that electronic money cannot be used.
Please tell me about payment of accommodation fees.
Basically, our hotel settles the accommodation fee and in-hotel charges (charged to room) at check-out. Please pay by cash or credit card. An automatic payment machine is also available.
Can I use a UnionPay card?
UnionPay cards can be used.
If I book multiple rooms, can you arrange adjacent rooms?
When booking multiple rooms, we will arrange rooms as close together as possible, but depending on availability and room type, we may not be able to meet your request. Please understand.
Please tell me about changing, cancelling, or refunding a reservation.
Guests who made reservations through the official website are requested to make any changes or cancellations through the reservation system.
【Cancellation Fees】 Cancellation fees apply from 14 days before the stay. 8–14 days before: 10% of accommodation fee 2–7 days before: 30% of accommodation fee 1 day before: 50% of accommodation fee Same day cancellation or no-show: 100% of accommodation fee ※If the travel product has its own rules, those will apply.
If natural disasters cause public transportation suspensions or delays and I cannot stay, what is the response?
If you are unable to stay due to natural disasters or other force majeure circumstances, please contact the hotel. We will respond accordingly based on the situation.
Can I request room floor or orientation?
Requests such as high-floor or low-floor rooms can be noted as preferences; however, they are subject to availability on the day of your stay and may not always be accommodated. Thank you for your understanding.
Please tell me how to check reservation status / details.
Guests who made reservations through the official website may confirm their booking by logging into “My Page.”
For reservations made through other online booking platforms, please contact the customer support center of the respective booking site.
What if I do not receive a reservation confirmation email?
If you made an online reservation through the hotel’s official website but did not receive a confirmation email, it may be due to your computer settings or an incorrect email address entered during the reservation process. If you still have not received the confirmation email within 2 days after making your reservation, please contact us. TEL: 011-598-2671
Until when can I change the number of guests?
Reservations are accepted up to 1 day (24 hours) before check-in.
However, if you wish to make changes such as the number of guests, please contact the hotel at least 3 days in advance.
Please note that the room rate may change depending on the number of guests staying in the same room.
Are over-the-counter medications available?
We do not provide general medications, as this would be in violation of the Pharmaceutical and Medical Device Act. Bandages, disinfectant, and other minor items are available.
GUEST ROOM
Can I borrow a bed guard?
Bed guards are available for free loan.
Can I borrow a baby bed?
Baby bedding is not available.
What amenities in the room can I take home?
You may take home the toothbrush, tabi (Japanese socks), razor, brush, and comb in the room.
Is there drinking water in the room?
Bottled mineral water is provided free of charge in the room.
Is there an air purifier in the room?
An air purifier with humidifying function is provided.
Please tell me about the air conditioning in the room.
All rooms have individual climate control, so guests can adjust it themselves. (Cooling/heating cannot be switched manually)
What amenities are available?
Room wear (samue), tabi, bath towels, face towels, body towels, shampoo, conditioner, body soap, skin lotion, toothbrush, razor, hair brush, comb, shower cap, etc.
Are there cosmetics like makeup remover or skin lotion in the room?
Facial cleanser, women's milky lotion, and skin lotion are provided in the room.
Are there rooms with balconies or terraces?
Only the cottages with open-air baths have terraces.
Is the bathtub in the room a hot spring?
The baths in the rooms with open-air baths are hot springs.
Please tell me about the bathroom and washbasin in the room.
Most guest rooms are equipped with a shower booth only and do not have a bathtub.
The Universal Japanese-Western Style Room and Western Twin Room feature a unit bath.
In all other room types, the shower room and toilet are separated.
When are futons laid out and put away?
Futons are laid out while you are out for dinner. They are put away after check-out.
Please tell me about the beds in the room.
The bed size is 122cm × 202cm.
How many people can stay in one room?
The maximum occupancy varies depending on the room type, and accommodation rates may also change according to the number of guests staying.
Can I change rooms?
Room changes are subject to availability on the day of your stay, and accommodation rates may vary depending on the number of guests.
Please tell me about room cleaning during consecutive stays.
Cleaning during your stay is provided between 11:00–13:00. If you prefer no cleaning or only towel exchange, please notify the front desk.
Are there connecting rooms?
We regret that connecting rooms are not available.
May I take leftovers back to my room?
For food hygiene reasons, takeout is not permitted.
Is the room key an auto-lock type?
The key is a cylinder key.
Is there an electric kettle?
All rooms have an electric kettle.
Please tell me about room facilities.
TV, hair dryer, coffee maker, electric kettle, safety box, air purifier with humidifier, cups, glasses, teacups, and other items are provided.
Can I get additional towels or amenities?
Please contact the front desk if you wish to add towels or amenities.
Can I add an extra bed?
Extra beds are not available at this hotel.
Can I order delivery (like pizza) to my room?
We are sorry, but delivery from outside restaurants is not allowed.
Please tell me about the refrigerator in the room.
An empty refrigerator is provided in the room.
Is there a hair dryer in the room?
All rooms have a hair dryer.
Is there a humidifier in the room?
An air purifier with humidifying function is provided.
Is Wi-Fi available?
Wireless LAN is available, but connection may be difficult in some rooms.
Are an iron and ironing board available?
An iron and ironing board are available for free loan at the front desk.
How many room keys can I borrow?
Two keys are provided per room.
Can the beds be pushed together?
The beds cannot be pushed together.
Please tell me about baths in rooms with open-air baths.
From April 1, 2018, all rooms have been non-smoking (including e-cigarettes and heated tobacco products). ※For smoking inside the hotel, please use the cigar room on the 1st floor.
Is there a safe in the room?
All rooms have a safe.
Is the tap water in the room drinkable?
Tap water in the room is drinkable.
Is there a toilet in the room? Also, please tell me about the location of shared toilets.
Each room is equipped with a washlet toilet.
Is a trouser press available?
Trouser presses are available for rental. Please let us know if you would like to borrow one.
Please tell me about the TV in the room.
40-inch LCD TV with Blu-ray is provided.
Please tell me about the view from the rooms.
The view is of the mountainside.
Can I borrow bed-wetting pads?
These are not available.
Please tell me about opening windows and ventilation in the room.
Windows open slightly.
Are there women-only rooms or floors?
We regret that there are no women-only floors or rooms.
Please tell me about room wear amenities (pajamas, yukata, etc.).
Can I borrow a mobile phone charger or portable battery?
Chargers are available for rental, depending on the device model.
DINING
Can you warm up baby food I bring with me?
Yes, baby food can be warmed up using a microwave. Please contact our staff.
Does the restaurant have a baby food menu?
The restaurant does not provide baby food. Please bring your own.
Please tell me about children's meals.
Children's Rates <All tax-included>
<For Japanese Set Meal> 【Elementary School Children】Same meal and futon as adults: 70% of adult rate (counted in adult rate and room capacity) Younger children follow the <Buffet> pricing below
<For Buffet> 【Elementary School Children】Same meal and futon as adults: ¥4,400 (counted in room capacity) 【Children】Ages 2–6 (with meal & futon): ¥4,400 (counted in room capacity) 【Children】Ages 2–6 (meal only): ¥3,300 【Children】Age 1 (futon only): ¥2,200 (counted in room capacity) 【Children】Age 1 (no meal, no futon): ¥1,100 ※For stays of 2 or more, when there is 1 adult + 1 child, the child rate will be the same as the adult rate.
Can you remove ingredients I'm allergic to or dislike?
Allergen information is provided for buffet dishes. Please check the labels before serving yourself. ※Please note that all meals are prepared in the same kitchen, and tableware is washed together with items used for other dishes. As a result, trace amounts of allergens may remain. Therefore, we are unable to guarantee completely allergen-free meals. Thank you for your understanding.
For guests having the shabu-shabu course dinner, please inform us in advance. We will consult with the head chef and do our best to accommodate your request.
Is there a restaurant accessible by wheelchair?
The 1st floor restaurant "Mori Buffet" is wheelchair accessible.
If I depart early in the morning, can you provide breakfast?
We regret that takeaway breakfast service is not available for guests departing early in the morning.
Is there an age restriction for entering the restaurant?
All restaurants except the 1st floor bar are available for children.
Please tell me about dinner.
Hotel 1st floor "Mori Buffet" operates buffet-style from 18:00–21:00. Hotel 2nd floor "Mori no Suana" offers "Shabu-Shabu Course" from 18:00–21:00.
Is there a dress code?
There is no particular dress code. You can dine in samue (room wear) and slippers.
Are there child chairs at the restaurant?
High chairs are available at the restaurant.
Please tell me about the restaurants in the hotel.
Hotel guests do not need a reservation. For day-trip guests, please make a reservation in advance.
Is crab on the menu?
Buffet menu items vary depending on the season, and crab dishes are not guaranteed to be available.
For the shabu-shabu course dinner, crab-inclusive courses are available. Please check the details at the time of reservation.
Please tell me about lunch.
Lunch buffet is held by reservation. Closed on Tuesdays and Wednesdays.
If I book a room-only (or breakfast-only / dinner-only) plan, can I add meals later?
This hotel does not offer room-only plans without meals. Please take note when making your reservation.
When can I choose my meal?
Meal arrangements cannot be changed after check-in. Please confirm and select your meal preference at the time of reservation. Depending on availability and circumstances on the day, changes may not be accepted. Thank you for your understanding.
Please tell me about plans with meals and plans without meals.
This hotel does not offer room-only plans without meals. Please note this when making your reservation.
Please tell me about meal times, fees, and reservation requirements.
If your dinner is a buffet, it will be served at “Mori Buffet” on the 1st floor. Hours: 18:00–21:00
If your dinner is a shabu-shabu course, it will be served at “Mori no Su” on the 2nd floor. Hours: 18:00–21:00
Breakfast is served as a buffet at “Mori Buffet” on the 1st floor. Hours: 7:00–9:30
※For guests having the shabu-shabu course dinner, we will ask your preferred dining time in advance. Buffet dining does not require a reservation.
Do you offer room service or in-room dining?
In-room dining is not available. Only beverages are available. (Service hours 19:00–23:00)
Please tell me about smoking/non-smoking seats at the restaurant.
The restaurant is entirely non-smoking.
Can I borrow tableware or glasses?
If you wish to borrow tableware, please contact the front desk.
Can you accommodate vegetarians?
The buffet cannot accommodate vegetarian requests.
HOT SPRING (ONSEN)
Please tell me about amenities in the large public bath.
The following amenities are available in the large public bath: Shampoo / Conditioner / Body Soap / Women's Milky Lotion / Skin Lotion / Facial Cleanser / Cleansing / Hair Styling Products / Hair Growth Tonic / Shaving / Cotton / Cotton Swabs
Please tell me about bathing for infants and toddlers in the large public bath.
We regret that, for public hygiene reasons, we ask that children wearing diapers refrain from using the public bath. We appreciate your understanding.
Are there facilities for infants and toddlers in the large public bath?
A baby bed and toilet for children are available in the changing room of the large public bath.
Please tell me about the bedrock bath.
We have a women-only bedrock bath area. Available hours: 11:30–23:00 and 5:00–9:30.
Is there an age restriction for the bedrock bath?
Children must be accompanied by a guardian to use the bedrock bath.
Can pregnant women use the bedrock bath?
Please refrain from using the bedrock bath if you fall under any of the following: ・Pregnant women, women during menstruation, after vigorous exercise, on empty or full stomach, or intoxicated ・Those with heart disease or high blood pressure should keep bathing times short and rest longer. ・Please enjoy your bath while monitoring your physical condition. ・For effective bathing, please refrain from bathing nude or in revealing clothing.
Are bedrock bath clothing and towels provided?
Bedrock bath-exclusive mats and bath wear are provided.
Is the bedrock bath for women only?
The bedrock bath is for women only.
Up to what age can children enter the opposite-sex bath?
Children of the opposite sex are allowed in the large public bath and changing room up to age 6.
Is there a place to change diapers in the large public bath?
A baby bed and toilet for children are available in the changing room of the large public bath.
Are the large public bath and open-air bath free-flowing (kakenagashi) hot springs?
Both the large public bath and the open-air bath use circulating-filtration hot spring water.
Is day-trip bathing available?
Day-use hot spring access is available only with a lunch package plan. We do not offer hot spring admission without a meal plan.
Are there massage machines in the large public bath?
There are no massage machines.
I have a tattoo. Can I enter the large public bath?
We regret that guests with tattoos are not permitted to use the public bath at our hotel. This applies regardless of whether the tattoo is for fashion or religious reasons, as it may cause discomfort to other guests. We appreciate your understanding and cooperation.
Is there a charge for bathing?
Day-use hot spring access is available only with a lunch package plan. We do not offer hot spring admission without a meal plan. Please note that the meal package fee is required.
Can I wear a swimsuit, bath towel, or bathing wear while bathing?
The Tsuruga Group allows breast cancer patients to use the public hot spring bath while wearing a special bathing garment. Please wear the bathing garment and enjoy the hot springs comfortably and at your own pace.
※Please note that swimsuits, towels, and other clothing are not permitted in the bath area. Thank you for your understanding.
Can pregnant women bathe in the hot spring?
・Pregnant guests, women during menstruation, and guests who have just exercised intensely, are hungry, overly full, or intoxicated should take extra care when bathing. ・Guests with heart disease, high blood pressure, or other medical conditions are advised to shorten bathing time and take frequent breaks. ・Please enjoy the bath according to your physical condition and comfort level.
Please tell me about the large public bath and open-air bath in the hotel.
【Large Public Bath & Open-Air Bath】 11:30 to next day 2:00, 5:00 to 9:30 ※2:00–5:00 is cleaning time
【Women-Only Bedrock Bath】 11:30–23:00, 5:00–9:30
【Sauna】 11:30–23:00, 5:00–9:30
Please tell me about private bath and family bath.
There is no private bath.
Saunas are available in both the men's and women's large public baths. Hours: 11:30–23:00, 5:00–9:30
Is there a sauna?
Sauna facilities are available in both the men’s and women’s public baths.
Please tell me about the benefits and quality of the hot spring.
【Spring Quality】 Sodium Chloride Spring (Neutral, Hypotonic, High Temperature)
【Benefits】 Sensitivity to cold / Chronic women's disorders / Joint pain / Neuralgia / Recovery from fatigue / Chronic digestive issues / Frozen shoulder / Motor paralysis / Health promotion / Recovery after illness / Joint stiffness / Sprains / Bruises / Cuts / Burns
Are men's and women's bath swapped?
There is no swap between men's and women's baths.
Please tell me about the bathing tax.
The bathing tax is ¥150 per adult.
Are there towels at the large public bath or open-air bath?
Bath towels and face towels are provided at the large public bath (only during overnight guest hours).
Please tell me about bathing before check-in or after check-out.
Bathing before check-in or after check-out depends on conditions, so please inquire at the front desk on the day.
Are there lockers in the large public bath?
Lockable lockers are provided free of charge in the changing room of the large public bath.
Are the large public bath and open-air bath mixed-gender?
There is no mixed-gender bath.
ESTHETIC SPA
Are there relaxation facilities?
Available at the "Treatment Spa" on the 1st floor. Various menus are offered including premium sets, facial, body & foot care. "Treatment Spa" Hotel guests: 16:00–24:00 Day-trip guests: 12:00–19:00
"In-Room Massage," "Thai Traditional Massage," and "Hydrogen Bar" services are available between 19:00–23:30 (last reception 23:00).
HOTEL FACILITIES
Can I send equipment or materials for the banquet hall in advance?
Yes, you may send equipment or materials for the banquet hall in advance.
Are there meeting rooms or banquet halls?
We have a banquet hall that can also be used as a meeting room. Please contact us for details.
Please tell me about Japanese-style banquet venues and capacity.
There is no Japanese-style banquet hall.
Can I view the banquet hall before reserving?
If you contact us in advance, viewing the banquet hall is possible.
Is high-speed internet available in the banquet hall?
The banquet hall is equipped with wireless (Wi-Fi).
Until how many days before can I change the number of banquet attendees?
Please notify changes to the number of banquet attendees by 3 days before the banquet date.
Is there a kids' room?
We regret that there is no kids' room.
Are there elevators or escalators?
There is an elevator in the hotel.
Is there an ice machine?
The ice machine is located in front of the 2F shared toilet entrance.
Is there a computer corner?
There are no computers.
Please tell me about laundry service / coin laundry.
Washing machines are available in the men’s and women’s public bath areas. The machines automatically dispense detergent, so there is no need to purchase additional laundry detergent or washing powder.
Is there a microwave oven?
There is no microwave oven.
Is there a vending machine?
A beverage vending machine is located near the entrance of the large public bath.
Are there nursing rooms or diaper-changing facilities?
We regret that there are no nursing rooms or diaper-changing spaces.
Is there a cafe in the hotel?
Coffee and other beverages are available in the Mori Lounge. You can also enjoy live harp performances.
Are coffee or tea (black tea, green tea, etc.) available?
Coffee is available in the Mori Lounge. You can also enjoy live harp performances.
Can I use hotel facilities before check-in or after check-out?
You can complete check-in procedures in advance. Luggage can be stored at the front desk. We can also put your luggage in your room in advance, so please ask.
Please tell me about the gift shop.
"Mori Market" is located on the 1st floor. We sell various items including Mori no Uta original cakes and baked goods, original amenities and goods. Hours: 7:30–22:00
What souvenirs do you recommend? Where can I buy them?
Various souvenirs are available at the 1st floor gift shop.
Are there places where smoking is allowed?
There is a cigar room on the 1st floor of the hotel.
Please tell me about wheelchair rentals.
Wheelchairs for in-hotel use are available for free loan. Quantities are limited, so please let us know in advance. Wheelchair-accessible toilets are located on the 1st and 2nd floors.
Are there barrier-free toilets?
Barrier-free toilets are located on the 1st and 2nd floors.
What is the front desk extension number?
Dial 9 to connect to the front desk.
Please tell me the location and hours of the front desk.
The front desk is open 24 hours.
Are sanitary products sold in the hotel?
Sanitary products are sold at the 1st floor gift shop.
Are stamps sold in the hotel?
Stamps are not sold.
Please tell me about the bar in the hotel.
Mori Bar is on the 1st floor. Hours: 15:00–18:00 (No charge) / 20:00–24:00 (Charge ¥550) ※L.O. 23:30
Drinks are also available at Mori Terrace.
Are rental bicycles available?
E-bike rentals are available. Rental period: May–October Fee: ¥1,100 per hour
We do not accept foreign currency payments or exchange.
What rental items are available?
Pillows of your preference can be borrowed at the Pillow Gallery. Please choose your favorite pillow. Hours: 16:00–20:00 (※The number of pillows available is limited.)
Other rental items include: Humidifier, curl dryer, straight iron, mobile phone charger ※Quantities are limited.
Workation equipment includes: external display (HDMI cable), microphone & speaker for video conferencing, various lights, camera, cushioned lap desk, extension cord, USB hub ※All-set ¥1,650 (¥1,100 excluding display) is also available.
Are umbrellas available for loan or for sale?
Umbrellas are available for loan. Please come to the front desk if you wish to use one.
ACCESS
Please tell me about access from the airport to the hotel.
There is no shuttle service from the airport, but we operate a free shuttle bus between our hotel and "Makomanai Station" on the Sapporo Subway Namboku Line. As this is a reservation-only, limited-capacity service, please book as early as possible.
【Shuttle Bus Timetable】 ・Departing Makomanai: 10:30 / 14:30 / 16:30 ・Departing Hotel: 9:30 / 11:30 / 15:30 Please inform the hotel by phone or email which bus you wish to take.
Take a route bus from JR Sapporo Station for 1 hour and 6 minutes, get off at "Jozankei Onsen Higashi 2-chome," then walk approximately 3 minutes to arrive. For details, please see here. https://www.morino-uta.com/en/access/#by_publicbus
Is there a shuttle bus service?
We operate a free shuttle bus between our hotel and "Makomanai Station" on the Sapporo Subway Namboku Line. As this is a reservation-only, limited-capacity service, please book as early as possible.
【Shuttle Bus Timetable】 ・Departing Makomanai: 10:30 / 14:30 / 16:30 ・Departing Hotel: 9:30 / 11:30 / 15:30 Please inform the hotel by phone or email which bus you wish to take.
Is there a place where group buses can pick up and drop off passengers?
Group buses can stop in front of the main entrance.
Where is the nearest expressway exit?
Approximately 50 minutes from the Kitahiroshima IC on the Doo Expressway.
Please tell me about access.
【By Car】 Approximately 60 minutes from central Sapporo. Approximately 90 minutes from New Chitose Airport. Free parking is available.
Please tell me about the parking.
Free parking (accommodating up to 70 cars) is available next to the hotel. No reservation is required.
Can I use the parking before check-in or after check-out?
The parking is also available before check-in and after check-out.
Is there an elevator at the nearest station?
Yes, "Makomanai Station," the nearest station, has an elevator.
Do you offer valet parking service?
Valet parking service is not available.
Please tell me about road conditions in winter.
Hokkaido Prefectural Route 1 (Otaru-Jozankei Line) is closed at night (19:00–7:00) during the winter season (November 1 – April 20).
Is there a charging station for electric vehicles?
There is no charging station for electric vehicles.
Please tell me the address.
Hotel contact information is as follows.
〒061-2302 3-192 Higashi, Jozankei Onsen, Minami-ku, Sapporo, Hokkaido Jozankei Tsuruga Resort Spa MORI NO UTA TEL: 011-598-2671 Email: https://www.morino-uta.com/contact/
Can you arrange a taxi?
Yes, we can arrange a taxi. Please ask at the front desk.
Do you offer rental car arrangements or car-sharing services?
We do not offer rental car arrangements.
SURROUNDING AREA
Is there a pediatrician nearby?
We will refer you to a hospital as needed, so please contact the front desk.
Is there an ATM nearby?
There is an ATM at a convenience store about a 3-minute walk away.
When is the best time to see autumn leaves?
In typical years, the area around our facility is best for viewing autumn leaves from early to mid-October.
Is there a hospital nearby?
During weekday daytimes, we will direct you to a hospital within Jozankei Onsen. At night and on weekends/holidays, we will direct you to the night-duty hospital in the city.
Are there convenience stores or supermarkets nearby?
There are Lawson and FamilyMart convenience stores about a 3-minute walk away.
Are there places nearby for forest bathing or walks?
Gensen Park and Futami Park are located 5–10 minutes on foot.
Are there gas stations?
There is one gas station in the Jozankei area.
Are there mountain climbing or hiking spots?
The trailhead of Mt. Yuhi (594m) is about a 5-minute walk away.
Is there a post office nearby?
There is a post office about a 3-minute walk away.
When is the best time to see cherry blossoms?
In typical years, the area around our facility is best for viewing cherry blossoms from early to mid-May.
Please tell me about local specialties and famous products.
We recommend products from "Kappon," the PR mascot of Jozankei Onsen.
Please tell me about sightseeing spots in the surrounding area.
We offer seasonal menus to enjoy the nature of Jozankei. Please contact the hotel for details.
Sapporo Kokusai Ski Resort Approximately 30 minutes by car Fu's Snow Area Approximately 15 minutes by car
※Please note that operating periods and business hours may vary depending on daily snow conditions. Kindly check the latest information directly with each ski resort.
Is there a ski school?
We regret that the hotel is unable to arrange or provide information regarding ski schools. Please make your own inquiries directly.
Are ski equipment rentals available?
We regret that the hotel is unable to arrange or provide information regarding ski equipment rentals. Please make your own inquiries directly.
ANNIVERSARY & CELEBRATION
Please tell me about celebrations such as birthdays and anniversaries.
We can suggest celebration cakes, champagne, bouquets and more according to your request. We can celebrate anniversaries to suit various occasions—family, friends, and couples. For further details, please contact us by phone in advance. TEL: 011-598-2671
